Big companies love to lure you in with fancy warranties, but when something goes wrong? You’re stuck in a maze of customer service calls, fine print, and “sorry, that’s not covered” responses. I’ve always believed that any business proud of its service and products should stand by them for life. Building trust, keeping customers happy, and growing a business through genuine care is worth far more than the occasional faulty part.
That’s why at Tech Guy Tavistock, I offer a lifetime guarantee on everything I sell. Whether it’s a custom-built PC, a refurbished laptop, a repaired device, or any tech product you buy from me, you can rest easy knowing I’ve got your back.
What’s Covered?
- Manufacturing defects – If something wasn’t right from the start, I’ll make it right.
- Component failures under normal use – If a part gives up too soon, I’ll sort it.
- Free diagnosis & lifetime support – Got an issue? I’m here to help troubleshoot, no matter how long you’ve had it.
- Labour is always free – If something needs fixing or replacing, you only pay for new parts (if needed).
What’s Not Covered?
- Physical damage – If you drop it, smash it, or spill your coffee on it, that’s on you.
- Liquid damage – Tech and liquids don’t mix!
- Overclocking, modifications & third-party repairs – If you (or someone else) have tinkered with it and things go wrong, it’s not automatically covered—but I’ll still help you out at a discounted rate.
- Software issues – Viruses, corrupted files, and dodgy downloads aren’t hardware problems.
- Normal wear & tear – Cosmetic scuffs and worn-out keyboards happen over time.
How to Make a Claim
- Drop me a message – Email kieronloomes@gmail.com or visit me in Tavistock with your issue.
- Let’s figure it out – I’ll troubleshoot with you and determine what needs doing.
- Repair or Replace – If it’s covered, I’ll fix it or swap the faulty part.
- Postage Costs – If the item needs to be sent back, you cover the postage both ways. I’ll cover the return costs with my own labour time used to repair, replace, or diagnose your product.
A Few Things to Note
- This guarantee applies to all tech products I sell, not just PCs.
- If a part fails outside the manufacturer’s warranty, I’ll only charge you for the replacement part – never for the labour.
- The guarantee is for the original buyer – but if you pass the item on, I’ll still offer support and repairs at a fair price.
Extra Protection Options
For anyone looking for even more affordable coverage for their tech devices, check out our insurance-type protection plans available at:
https://www.patreon.com/c/kiwicare/membership
At the end of the day, I’m not here to make a quick sale—I want to build lasting relationships with customers who know they can rely on me for life.
Tech Guy Tavistock – Service You Can Trust, For Life.